FREQUENTLY ASKED QUESTIONS
Find the answers here
Have a question? Want to learn more about our store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.
What are your expected delivery times?
Processing Time:
*Processing time is approximately 1-3 business days prior to shipping (this does not include weekends or holidays)
Shipping:
*All packages are shipped via USPS with a tracking number. Nyx's Treasures is not responsible to replace or refund purchases that have been marked as ‘Delivered’ by USPS. Seller will ship to address given from buyer on order receipt. Buyer is responsible to provide the correct mailing address.
*If your order is damaged in transit, please contact us immediately (within 24 hours of delivery) with clear photos of the damage and we will replace your order. If your order is lost in shipping, we will investigate directly with USPS. In this event, once it is confirmed to be lost, we will replace your order.
*In the event a package is returned to us, you are responsible for paying the re-shipping fee.
*Shipping times will vary and cannot be controlled by Nyx's Treasures.
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Do you accept returns?
*Please contact Nyx's Treasures within 7 days of receipt of merchandise to request return authorization.
*Items must not have any signs of damage or wear and tear. Any damage will void the return.
*Return shipping is the responsibility of the customer. We cannot be responsible for return items lost in transit and therefore insist returned items must be shipped with tracking.
Where do you source your oddities from?
Our oddities come from a variety of sources. We do scavenge and process a number of bones ourselves (typically from roadkill or predation) but some are the byproduct of farming. We strongly believe in and support the use of whole animals out of respect for the environment as well as the animals themselves. Death is a very real part of life and we believe in honoring it the best way we can. *We only work with legally sourced oddities and bones. If you have concerns about the source of the bones, please let me know and I will be happy to inform you which bones are currently available from natural causes vs farming.